Policy
Rental Terms and Cancellation Policy
The plain-English terms behind every rental. Last reviewed October 14, 2026.
Tap to call dispatch now(970) 239-2060A real person answers Mon–Sat, 7 a.m.–7 p.m.
Quotes and payment
Every rental starts with a written, itemized quote listing units, rental period, delivery, pickup, service, any trip or same-day charge, and tax. Quotes hold for 14 days. Rentals are paid by card when booked; approved business accounts are invoiced on net-30 terms. Drivers do not collect cash.
Rental periods and renewal
Event rentals run from drop-off through the next business day, up to 3 days. Long-term rentals bill in 28-day cycles and renew automatically until you request pickup. We text a reminder before each renewal. A cycle that has started is not prorated.
Service
Rentals of a week or longer include one service visit per week: pump, clean, sanitize, deodorize and restock. Extra visits are billed per visit. If we cannot reach a unit because of locked gates, parked vehicles, snow or mud, the visit may be billed and rescheduled.
Changes and cancellation
Date changes and cancellations made 48 hours or more before delivery are free. Cancellations inside 48 hours keep the trip charge. Same-day orders cannot be refunded once the truck has been dispatched. Delivered event units are not refunded.
Delivery, placement and access
You choose the spot and confirm it is safe for a loaded truck. We need level, firm ground within 25 feet of truck access, a path about 10 feet wide and 12 feet high, and open gates or codes. We are not responsible for damage to lawns, pavers, sprinklers, buried lines or septic systems in the access path or spot you choose. Tell us about anything buried before delivery.
Your responsibilities
Keep units upright and use them only as toilets. Do not put trash, hazardous materials, fuel or heaters inside. Do not move used units. Damage beyond normal wear, including fire, graffiti, deliberate tipping, missing units or contamination that needs special disposal, is billed at repair or replacement cost.
Permits
You are responsible for any event, right-of-way or landowner permission needed for the placement. We can supply a written quote and certificate of insurance for your application.
Pickup
Event units are picked up the next business day. Long-term units are picked up within 1 to 2 business days of your request. Billing stops at the end of the cycle in which you request pickup.
Waste disposal
All waste is hauled by our technicians to approved disposal sites as Colorado Regulation 43 (5 CCR 1002-43) requires, and as Utah and New Mexico rules require for those deliveries.
Questions about these terms? Call (970) 239-2060, read the rental FAQ, see what a quote includes or contact us.